5/30/2023 0 Comments Siue techsmith knowmia![]() ![]() If the user is unable to generate a HAR Log or is unable to reproduce the issue while trying to collect the HAR Log, getting as precise a time as possible (at least a 15 minute range) that the issue occurred.Ĭlick the following link to open a suppor ticket. HAR Log (HTTPS Archive Report) with the user reproducing the issue. ![]() If the suggestions listed above do not resolve the issue, please open a ticket with the support team with the following information: If you are currently signing into the Knowmia site directly or have your LMS primary email set to an email that was not provided by your Institution when receiving this message, try using an email provided by your Institution to see if that helps. This should be an email assigned by your Institution for educational purposes. In order to get access to the Knowmia system, users need to be authenticating using an email that is accepted by their Knowmia site. Step 3: Verify you are using the correct email To troubleshoot this, we recommend loading an Incognito or Inprivate page as a test, to see if that gives the same behavior.įor details on opening an Incognito or Inprivate browser window for Google Chrome, Mozilla Firefox, and Apple Safari, please see the article here. We have seen instances were caching issues in the browser or conflicting browser settings may cause issues with signing in. Step 2: Open video content in a new Inprivate or Incognito Window As part of the partnership, TechSmith is winding down its Knowmia Enterprise service and is recommending Panopto as its preferred migration platform. For a list of supported browsers, please see the following link here. In instances where there is an issue with the current cached session in your default browser, opening the video from Knowmia in another browser can help. Step 3: Verify you are using the correct email.Step 2: Open Knowmia Site in new inprivate or incognito window. ![]() ![]() Please try all of the troubleshooting steps below.
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